Educause has published its annual "Top-Ten IT Issues" of concern to technology leaders in higher education. It's not a surprise that the focus among CIOs these days is on bread and butter issues such as security, infrastructure, and identity/access management. And the ERP is the ERP and never goes away.
The biggest surprise is what's absent from the list: Where is Analytics?
Is Analytics not on the list because our business users are getting the data they need and our organizations are building their competitive strategies around data-driven insights? We know that's not the case. Or is it that organizations simply do not have the capacity for Analytics as IT struggles to keep basic infrastructure services on track while also juggling the myriad of application balls? I believe that that's more likely the case.
We need to heed Campbell and Oblinger's call that "IT and institutional leaders need to begin to understand analytics -- as well as the changes that may be required in data standards, tools, processes, organizations, policies, and institutional culture." Let's hope that Analytics makes the Top-Ten IT Issues list for next year.