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11 May 2008

Top-Ten IT Issues, 2008

Educause has published its annual "Top-Ten IT Issues" of concern to technology leaders in higher education. It's not a surprise that the focus among CIOs these days is on bread and butter issues such as security, infrastructure, and identity/access management. And the ERP is the ERP and never goes away. 

The biggest surprise is what's absent from the list: Where is Analytics?

Thomas Davenport and Jeanne Harris in Competing on Analytics (it should be on the reading list of every senior leader) define analytics as: "the extensive use of data, statistical and quantitative analysis, explanatory and predictive models, and fact-based management to drive decisions and actions." In a seminal research paper and an Educause Review article ("Academic Analytics"), John Campbell and Diana Oblinger have called our attention to the potential of academic analytics to solve one of our most important challenges: "Student retention and graduation may be improved through the use of tools such as analytics, which goes beyond descriptive statistics to apply methods including predictive modeling. Already used to create a competitive edge for major corporations, analytics promises new insights and perhaps new breakthroughs in student success."

Is Analytics not on the list because our business users are getting the data they need and our organizations are building their competitive strategies around data-driven insights? We know that's not the case. Or is it that organizations simply do not have the capacity for Analytics as IT struggles to keep basic infrastructure services on track while also juggling the myriad of application balls? I believe that that's more likely the case.

We need to heed Campbell and Oblinger's call that "IT and institutional leaders need to begin to understand analytics -- as well as the changes that may be required in data standards, tools, processes, organizations, policies, and institutional culture." Let's hope that Analytics makes the Top-Ten IT Issues list for next year.

Top-Ten IT Issues, 2008

1. Security

2. Administrative/ERP/Information Systems

3. Funding IT

4. Infrastructure

5. Identity/Access Management

6. Disaster Recovery / Business Continuity

7. Governance, Organization, and Leadership

8. Change Management

9. E-Learning / Distributed Teaching and Learning

10. Staffing / HR Management / Training

04 May 2008

Running Video Tutorials by Katie Koski

My phenomenal running coach Katie Koski has started to post some video tutorials on You Tube ("Marathon Training with Katie Koski").  Even if you are not interested in running a marathon, the tutorial series provides great tips for all runners.

The first set is on "Core Training" but also check out Katie's introductory video, "Why We Run." Katie has promised to post more videos on her You Tube channel, so start subscribing and happy running!

Project Management and Portfolio Management at MNSCU

It's been less than a year since we created a Portfolio Management Office from scratch at Minnesota State Colleges and Universities. Here is a brief report on our experience, appearing as an article ("Order from Chaos") in EDTECH Magazine.

03 May 2008

Reference Architecture for Student Analytics

It was great to catch up with Michael Feldstein (eLiterate Blog, Oracle's Principal Product Manager for Oracle's Academic Enterprise Solutions). Michael was attending the JA-SIG annual conference. I am very disappointed that I was not able to attend the conference even though it's in my backyard. JA-SIG is one of the great but not very well known success stories in higher education. The JA-SIG leadership needs to be commended for building a sustainable community that is making fundamental contributions to information technology in higher education. These aren't flashy folks but they are getting the job done.

Michael and I discussed a wide range of subjects at "Conference Room G" in Saint Paul. An area where we are likely to collaborate on, or at least get the discussion started, is student analytics. What would a reference architecture for Student Analytics look like? I described our nascent project in Action Analytics at Minnesota State Colleges & Universities. Michael and I then explored some architectural challenges in building a student analytics system, the central role of the LMS, and how this strategic space is likely to evolve in the next few years. Michael is a true thought leader and it was wonderful to bounce around ideas with him.

We did talk very briefly about the Blackboard lawsuit. What a huge and costly distraction it has been for all of us. 

25 April 2008

Presentations

Did two presentations this week.

30 March 2008

An Important Correction to the Blackboard Patent Story

A number of us, including this blog, have gotten this story wrong. It's time for a correction.

The USPTO has NOT invalidated the Blackboard patent. Instead the USPTO is proposing to invalidate the patent and has issued some preliminary documents for review and comment. At the end of the day the USPTO still might uphold the patent as valid.

Nuances matter. The East Texas Court is under no obligation whatsoever to recognize the current state of play within the USPTO. The jury in Texas has ruled that Desire2Learn's product infringes Blackboard's patent. The judge in Texas has issued an injunction against D2L for use of its product and future sales. The injunction kicks in on or about May 11th. Given Blackboard's public statements there is no indication they are throwing in the towel and are ready to back off anytime soon.


28 March 2008

USPTO Invalidates Blackboard Patent

The USPTO has reversed itself and invalidated all 44 claims of the Blackboard Inc. Patent. Based on separate filings by D2L and SFLC, the U.S. Patent and Trademark Office issued a "non-final action" invalidating the Blackboard patent. It's important to note that the USPTO is "non-final", meaning that it is subject to comment and appeals.

Michael Feldstein comments: "This decision actually should have come before the trial verdict but was held up because the USPTO had to decide what to do about the separate filings from D2L and SFLC. Now, in addition to the fact that Blackboard will be able to argue against the ruling with the USPTO, there are a number of questions regarding how this affects the court case. Will the damages finding still stand? Will the USPTO ruling render moot D2L’s post-trial motion before the judge regarding invalidity? If not, will it imact that ruling? What happens to the issues of royalties and injunction going forward? I think that I know the answers to some of these questions but don’t want to post anything until I have some more authoritative information."

20 March 2008

Moratorium on Comments in Blackboard vs Desire2Learn Case

I will no longer be commenting directly on the Blackboard Inc v. Desire2Learn Inc. until the case is resolved. Because of the court's recent judgment in favor of Blackboard's petition for a permanent injunction, my institution (Minnesota State Colleges & Universities) is trying to determine the scope and effect of the injunction as well as our risks.

As time permits, I will continue to comment on the larger issue of software patents and also point to news on the case as posted by others.

11 March 2008

East Texas Court Issues Permanent Injunction against Desire2Learn

Judge Clark in the Eastern District of Texas Federal Court has issued a Permanent Injunction that prohibits Desire2Learn Inc from "using (emphasis mine) in the United States, offering to sell for use in the United States, or selling for use in the United States, either alone or in combination with any products, services or systems" any product or related services that violate the patent.

The ruling might not be as dark as it appears. There is still hope for D2L. Let's consider some knowns and unknowns.  Judge Clark has stayed enforcement of the Injunction order for 60 days.  He has also ordered Blackboard Inc and D2L to meet during the next ten days to negotiate, if possible, a royalty agreement for existing clients. These are the most important knowns.

Let's turn to some unknowns. From the judgment we can infer that the injunction also applies to existing D2L customers who use D2L's Learning Environment (version 8.2.2 or earlier versions). The Judge seems to have given Bb the upper hand in the negotiations over royalties. What if Bb and D2L cannot reach agreement over royalties for existing customers?  Will the Court additionally penalize D2L for violating the injunction? Will Bb sue existing customers for patent infringement? Are existing customer indirectly at risk? We don't know.

D2L claims on its web site that the 60 day grace period allows them to release a redesigned product (version 8.3) that does not infringe. "While 8.3 has undergone exhaustive internal review, we also are in the process of having 8.3 reviewed by independent technical experts knowledgeable about the patent and its claims. We expect this process to be completed well before the 60-day stay period." But will the Court recognize the workaround? What will be the process for considering whether the new release infringes? Or, will see now yet another round of suit and counter-suit over the validity of the workaround? Shades of Jarndyce and Jarndyce and an interminable lawsuit? We don't know.

Let's come back again to what we know. Although the Injunction has been stayed for 60 days this clearly freezes all new sales of the D2L product in the US until D2L can demonstrate unequivocally that its product does not infringe or it is able to offer strong indemnification. We also see that Bb's actions are beginning to impose significant costs to current D2L customers. This is true whether or not D2L prevails in the end. D2L's litigation costs will not be recovered but will be transferred to our institutions and to our students. The Injunction will introduce a fog of uncertainty over pressing operational issues such as the timing of important upgrades and release patches.

Blackboard is a great company with great employees. Unfortunately, its current leadership has dismally failed its employees, its customers, and the higher education community. But it's still not too late to do the right thing and to salvage the company's tarnished image. Negotiate reasonably with D2L. Recognize and support D2L's workaround. Close the books on the lawsuit once and for all. And then inspire and focus your employees to create a great product that wins the market on its merits. You might be surprised at what your employees are capable of. There is still a choice. And it's never too late.

10 March 2008

Judge Grants Injunction

It appears that Judge Clark ruled in favor of Blackboard's motion for a permanent injunction. More to follow as we learn details. The insanity continues.